Small enough to check every order
Order timber from one of the big merchants and you're a line on a manifest. Nobody looks at it. Nobody checks it. It goes on a lorry, and if it's wrong, that's a conversation for next week.
That isn't how this works. Every order that comes through here is seen by a person before it goes anywhere — and being small is exactly why we can still do that. It is the advantage, not the excuse.
What being small gets you
Ask whether 2.4m posts will do for a 1.8m fence and you get a real answer from someone who has stood them up — not a link to a category page.
If something looks wrong on your order, we'd rather ring you than send it and hope you don't notice. A bigger yard could not make that promise and mean it.
Small is why every order still counts
We started this because ordering timber online was genuinely awful. You'd guess at quantities off a page that told you nothing, pay a delivery charge nobody could explain, then wait in all day for a pallet that turned up half wrong — and when you rang about it, you'd get a ticket number.
So we built the opposite of that, and staying small is what lets us keep it that way. The price is on the page. The delivery charge is on the page, worked out from your postcode before you've spent anything. You can cost a whole fence run in your head from the product pages, and if you find the same thing cheaper somewhere else, we'll match it rather than pretend we didn't hear you.
Behind that, it's a small operation, and we're not going to dress it up as anything else. There's no call centre and no script. When you message us, you get someone who knows what's actually in the yard and can tell you honestly whether we've got it — including when the honest answer is that the cheaper post will do the job fine, or that you've overcounted by six panels.
That's the bit that gets lost at scale. A big merchant shifts thousands of orders a week and yours is a row in a spreadsheet — a wrong one costs them nothing worth noticing. At our size, a bad order isn't a rounding error. It's someone's garden, and it's our name on it. So we'd rather spend ten minutes talking you out of the wrong thing than take the money and deal with the fallout later.
We know we're asking you to take a chance on a name you haven't heard of, against merchants who've been at it for fifty years. We can't shortcut that. What we can promise is that when something goes wrong — and occasionally it will — you'll get a person, an answer and a fix, not a process.
We'd rather talk you out of the wrong order than sell it to you and hope you don't notice.
What you get by ordering here
You get a person
Messages land with someone who handles the stock, not a queue. Same working day, usually sooner.
One price, published
What you see is what everyone pays. No trade account to unlock the real figure.
Treated properly
Pressure treated as standard, not as an upsell.
Delivered on our own transport
Not handed to a parcel network. It arrives together and in one piece, on a day we've told you about.
The awkward questions
The ones you'd ask if we were stood in front of you.
You're a small outfit — why order from you over a national merchant?
Because small is the reason the order arrives right. Your message lands with the person who handles the stock, every order is checked by hand before it moves, and it goes out on our own transport rather than a parcel network. A national merchant cannot do any of that at their volume.
One published price, too — no trade tier to unlock. Start with a single order if you want to see it work, then bring us the full run.
Are you cheaper than the big merchants?
Often, but not always, and we're not going to claim otherwise. What we will do is match a genuine like-for-like price you find elsewhere. Send us the link and we'll sort it — same product, same spec, in stock and delivered to your area.
Do I need a trade account to get decent prices?
No. There's one price and it's the one on the page, whether you're a groundworker ordering weekly or doing one fence on a Saturday. Buying more still works out cheaper because the delivery charge is per order, not per item.
Can I speak to someone before I order?
Please do — it's the part we're actually good at. Send over the length of your run, the height you want and a photo if you've got one, and we'll come back with a list of exactly what to buy and what it'll cost delivered.
Give us one order to prove it
Tell us what you're building and we'll price it up properly — no obligation, no follow-up sales call.
